We place great emphasis on user training and incorporate change management within our training programmes because we know it is crucial to the successful implementation of any business or system solution.
In order to ensure our training is effective and fast, so that your business does not experience
‘down time’, we employ a number of powerful training tools, such as industrial theatre, role playing and process training, in which your staff are given the opportunity to practice the newly designed processes in realistic scenarios.
This means staff are not out of day-to-day business operations for extended periods – but instead, they get up to speed and feel comfortable with the new system or business
approach extremely quickly. It also means that they are able to overcome any resistance to change, which could negate the effectiveness of any solution.
IdeaJunction Training has developed a proprietary Back-2-Basics approach to training because learning is a process – and the better the process, the better the learning, no matter who the learner may be. Whatever new skills need to be acquired, there are better ways
to learn. Simpler. More engaging. Interactive.
Our Back-2-Basics process engages all the senses so that people learn more and remember more, for longer. This process has been specially developed to ensure there is no information overload – which often hinders the ability of a learner to grasp information and understand what they have to do.
Our process has been especially designed because we sympathise with business structures that are lean on time and only take on added pressure with large numbers of employees in training for extended periods – so Back-2-Basics makes sure that training is short but successful.
We have provided unique and tailor-made training to one of the largest mobile phone companies in Africa, as well as, most of the large financial institutions in South Africa.
Dynamic. Memorable.
We keep things simple, yet highly stimulating.
Training
IdeaJunction Training is Bank Seta accredited – and thanks to many years of experience and our proprietary
Back-2-Basics approach to training,
our training is extremely effective.
We have the ability to develop and tailor make any training programme to suit your business requirements.
We have developed customised programmes for system end user training and training designed to improve customer-facing skills such as those required in call centres. Our training improves your staff’s approach to people in debt collection situations and with substantial years of experience in the arena of collections we have a niche ability in this area.
Given the lack of oral and written literacy in South Africa, we specialise in training people to improve their competencies and thereby enhance their professionalism and in turn, the performance of your organisation. This is crucial to any environment where interaction with a customer is required.
IdeaJunction Training offers a range of services and training programmes, which are:
Motivational Management or Readiness
Communication
Prior to and on the implementation of a new system, managing the expectations of your staff to ensure they accept and understand the new processes, roles and organisational structure is important and our training programmes are designed for this.
When dealing within the parameters of an existing environment where staff are required to adjust to new goals or need motivation to achieve new targets or objectives, we create tailored motivational programmes to facilitate this outcome.
Customer Facing Soft Skills Training
Collection Call Centre Training:
We have highly trained specialised expertise in the arena of collections and credit management, and with this experience provide specific niche collection call centre training. In the current market, margins within the credit environment are dwindling,
so having staff skilled enough to extract the necessary monies is essential. Our training is designed to up-skill staff in the areas of negotiation, literacy and problem solving in order to achieve this.
Oral and Written Literacy Training
It is accepted that many people in South Africa, even though they are in jobs, do not have the required levels of oral andwritten literacy in order to conduct business competently and professionally. We have developed training programmes that will up- skill your staff to allow them to communicate verbally and in writing to the standards that are required.
Bespoke Solution Training
Corporates often use bespoke software and any changes or adjustments made to the existing system or the implementation of a new system solution requires specific training. We can provide the training for any bespoke solutions and software. Our trainers have more than 50 years experience – and we have very successfully delivered end-to-end training for prominent clients such as Nedbank, Vodacom and others.
Off-the-Shelf Software Tailored Training
Often businesses use standard off-the-shelf software but don’t always get the maximum potential out of these products because their people do not have a thorough know how of the software. Our software training in this arenais customised to suit the specific needs of the business – anything from estate agents to the motor trade – and ensure your people know how to use the software properly.
Legislature Compliance Training
There are often changes in the financial arena that necessitate the learning of new requirements in terms of legalities and the effect of changes to legislation. For example, in the casino industry staff must be proficient in being able to identify fraudulent bank notes. In the credit arena, bank staff must be up-to-speed with new acts and regulations such as the New National Credit Act and Basel II. In this respect, we customise training to fulfil your needs in what is often seen as a boring and complicated area of business.
